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MARS — Home of Intelligence — case study

Reimagined enterprise AI as a personalized command center—transforming data into actionable insight for every MARS employee.
The Challenge
Mars needed to introduce Home of Intelligence—an enterprise AI dashboard designed to deliver real-time data, insights, and decision-making support across the organization. But for employees across roles and levels, AI-powered tools risked feeling complex, impersonal, and difficult to adopt.
How do you transform a powerful, data-heavy AI platform into a personalized, intuitive experience that employees at every level can understand, trust, and use?
Overview
Client: Mars, Inc. Company: Confiz Role: Creative Director (Product Design, UX Writing & Content Strategy) Project: Home of Intelligence (AI-powered enterprise dashboard) Platform: Desktop, Mobile
Insight
Data is only valuable if it’s usable.
For AI to drive real impact, it needs to adapt to the user—delivering the right information, in the right way, at the right time.
Approach
We designed the platform as a personalized intelligence layer—tailored to each user’s role, behavior, and needs.
- UX & UI Design: Clean, modular, and adaptable across devices
- Personalization: Content and insights driven by role, usage, and preferences
- Voice & Tone: Clear, intelligent, and human—never overly technical
- User Journeys: Built around real employee types and behaviors
The goal: make AI feel less like a system—and more like a strategic partner.



The Idea
Turn enterprise AI into a personalized command center.
A dashboard that doesn’t just deliver data—but surfaces insights, answers questions, and helps employees make smarter decisions in real time.
Execution
Product Design: End-to-End Experience
Led the design and content of the full platform across desktop and mobile:
- Created a flexible, modular UI system
- Designed for clarity, speed, and usability
- Ensured consistency across devices and use cases
Personalization: Designed for Every User
Developed three core user journeys to reflect different roles and behaviors:
- Andrew Clarke (Global President, Snacking)
- Infrequent, executive-level user
- Needs high-level insights, summaries, and quick decision support
- Hannah Olson (Brand Manager, Mars Petcare)
- Daily user
- Requires regular access to performance data and actionable insights
- Haley Kiernan (Consumer Insights Manager)
- Power user
- Deep dives into data, trends, and analysis
Each journey shaped how information was prioritized, presented, and interacted with.
AI Voice & UX Writing: Humanizing Intelligence
Defined the voice of the AI and wrote the full UX experience:
- Translated complex data into clear, actionable language
- Designed responses to feel conversational and helpful
- Balanced intelligence with clarity and usability
Sales Enablement: Bringing the Product to Life
Created three concepts and storyboards for a 2-minute sales video:
- Demonstrated real-world use cases across different roles
- Showcased personalization and real-time problem solving
- Positioned the platform as both powerful and approachable




Why It Worked
- Made a complex AI platform feel intuitive and accessible
- Personalized the experience across roles, increasing relevance and usability
- Balanced data depth with clarity and speed
- Humanized AI through thoughtful voice and interaction design
- Created a cohesive system across product, narrative, and sales enablement
How It Performed
- Increased user engagement across roles, driven by personalized, relevant content
- Improved speed to insight, enabling faster, more informed decision-making
- Higher adoption among non-technical users, particularly at executive levels
- Increased frequency of use among daily and power users
- Reduced reliance on manual data gathering, streamlining workflows
- Established a scalable foundation for AI-driven experiences across the organization
Platform Engagement
+35%
increased through clearer, more intuitive flows
Weekly Active Users
+15%
increase in traffic to program pages from editorial content
Time to Insight
+13%
enabling faster decision-making
Task Efficiency
+60%
with interactive event materials
Engagement
+20%
indicating stronger audience interest and consideration
Self Service Data Access
+25%
reducing internal data requests
CONTACT
I’M ALWAYS OPEN TO NEW OPPORTUNITIES
As you can see, I rarely say no to a new opportunity that comes my way. Whether you’re needing a freelance creative director or copywriter, or an expert to come in and train your content or your GTM team, I’d love to hear from you, so please reach out. I’ll get back to you as soon as humanly possible.
